Privacy Policy

Last updated: 24 March 2026

1. Introduction

ProFlow ("we", "our", "us") operates the ProFlow platform, including the website and mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Account Information: When you register, we collect your name, email address, phone number, and password. For freelancer accounts, we also collect professional details such as skills, ABN, qualifications, and work history.

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and timestamps.

Files and Documents: When you upload files such as credentials, portfolio items, or work submissions, we store these securely.

Device Information: When using our mobile app, we may collect device type, operating system, and push notification tokens.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our platform
  • Process your registration and manage your account
  • Match freelancers with relevant job opportunities
  • Facilitate communication between platform users
  • Send transactional emails and push notifications
  • Verify professional credentials and qualifications
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Other platform users: Your professional profile information is visible to administrators and, where relevant, to other users in the context of job assignments.
  • Service providers: We use third-party services for email delivery, file storage, error tracking, and hosting. These providers only access your data as needed to perform their services.
  • Legal requirements: We may disclose information if required by law, regulation, or legal process.

5. Data Storage and Security

Your data is stored on secure servers. We use encryption in transit (HTTPS/TLS) and implement access controls, rate limiting, and input sanitisation to protect your information. Passwords are hashed using bcrypt and are never stored in plain text.

Files are stored using encrypted cloud storage with signed, time-limited access URLs.

6. Your Rights

Under the Australian Privacy Act 1988 and applicable privacy laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Opt out of non-essential communications

To exercise these rights, contact us at the email address below.

7. Push Notifications

Our mobile app may request permission to send push notifications for job updates, submission reviews, and other platform activity. You can disable push notifications at any time through your device settings.

8. Cookies

We use essential cookies for authentication and session management. These are necessary for the platform to function and cannot be disabled.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our platform with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Email: privacy@lafezmay.com

Website: https://lafezmay.com